Free delivery for orders over $99.99

We offer free shipping for all orders $99.99+ that ship to NSW, VIC, ACT, QLD and SA.

Flat rate delivery for orders under $99.99.

$10 flat rate for orders under $99.99 that ship to NSW, VIC, ACT, QLD and SA. 

Shipping fee may apply to certain heavy items that ship to the regional areas of NSW, VIC, ACT, QLD and SA.

Freight for the order that includes heavy item is calculated by the actual weight of the order. Heavy items include but not limited to cat litter, cat litter box, pet foods, etc.

WA, TAS and NT

Flat rate delivery

$5 flat rate for orders over $99.99 that ship to WA, TAS and NT.

$15 flat rate for orders under $99.99 that ship to WA, TAS and NT.

Extra Shipping fee may apply to certain heavy items that ship to TAS, and NT areas.

Freight for the order that includes heavy item is calculated by the actual weight of the order. Heavy items include but not limited to cat litter, cat litter box, pet foods, etc.

Postage for Heavy Item

Shipping fee may apply to certain heavy items that ship to the regional areas of NSW, VIC, ACT, QLD and SA, and all WA, TAS, and NT areas.

Freight for the order that includes heavy item is calculated by the actual weight of the order. Heavy items include but not limited to cat litter, cat litter box, pet foods, etc.

Reminder: For items within your order that are out of stock and will not be restock in a short period of time, Petso will refund the customer for the amount paid for those out of stock items. Petso will ship rest items from your order that are fully processed and ready to be shipped. 

Delivery instructions and time frame

We praise our fast processing for orders. All orders made Monday – Thursday 10am – 5pm and before 2pm on Friday are shipped within 48 hours of receipt. For orders placed after 2pm on Friday and weekends are due for processing by the next Monday or next business day (if public holiday applies). 

We will update the tracking for your order once a tracking number is provided by the shipping carrier. The estimated delivery time is based on the location. For metro areas, the delivery time is approx. 3 business days. For rural areas, the delivery time may up to 5 business days.

Kind reminder: The delivery might take longer during peak season and under unexpected events. Please track your order regularly by visiting our courier partners’ websites.